New Meezan Bank Jobs in Karachi May 2026 Apply Online
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BankingComplaint ManagementCustomer ServiceManagerialRegulatory ComplianceService QualityFinancial Services
Location
Karachi, Sindh, Pakistan
Type
Permanent / Full-Time
Salary
Not listed
Posted
5/20/2026
Job Description
Meezan Bank Limited has announced a job opening for the position of Manager Complaints at its Head Office in Karachi. This is a senior-level, permanent, and full-time banking role within the Service Quality Department, focusing on complaint management, customer experience improvement, and regulatory compliance. The ideal candidate will possess strong expertise in grievance handling, Key Performance Indicator (KPI) monitoring, and team leadership. Candidates are required to have a Bachelor's or Master's degree (HEC Recognized) and at least 10 years of relevant experience, with a minimum of 5 years in a managerial capacity. Experience in Islamic Finance is considered an advantage. The role involves managing end-to-end complaint resolution, ensuring compliance, and enhancing overall customer satisfaction. Interested professionals are encouraged to apply online before the closing date of June 12, 2026. Only online applications will be accepted, and shortlisted candidates will be contacted for further process.
Key Responsibilities
- Manage end-to-end complaint resolution system,• Ensure regulatory compliance and service quality standards,• Monitor KPIs, complaint trends, and grievance channels,• Improve First Time Fix and customer satisfaction,• Handle high-priority and escalated complaints,• Train and guide teams on policies and SBP regulations,• Enhance overall customer experience and grievance handling process
Requirements & Qualifications
- Minimum Bachelor’s degree (Master’s preferred),• Qualification in Islamic Finance is an advantage,• 10+ years relevant experience,• At least 5 years in a managerial role,• First Time Fix (FTF) and compliance expertise,• Business conduct and regulatory understanding,• Real-Time operations management,• Turnaround Time (TAT) optimization,• RCA, AHT, and FCR management skills,• Strong communication and team coaching ability,• Visit official application portal or bank career page for application,• Submit updated CV and details online,• Ensure eligibility before applying,• Apply before deadline (12 June 2026),• Only online applications will be accepted,• Minimum qualification and experience must be met,• Experience must be post-qualification,• Candidates must provide accurate information,• Applicants must meet all compliance requirements,• Position is Karachi-based (Head Office)
About the Company
Meezan Bank Limited is a banking and financial services organization, and this position is within their Service Quality – Customer Support Group Department at the Head Office. The department is responsible for ensuring regulatory compliance, improving customer experience, and managing complaint resolution processes.