Meezan Bank Jobs in Multan May 2026 Advertisement

Meezan Bank has announced an excellent opening for the position of Manager Call Center within its Operations Group in Multan, Punjab, Pakistan. The bank is seeking highly experienced professionals with a minimum of 10+ years of relevant experience in contact center management, customer experience, and banking operations. Candidates should possess expertise in workforce optimization and service quality management, with a strong understanding of contact center technologies and customer experience best practices. Strong leadership, compliance management, and Islamic banking knowledge are preferred. This latest career opportunity offers professionals a chance to work in a dynamic, customer-focused environment with significant growth and leadership potential. The role is a banking job within the private banking sector. Interested candidates must apply online through the official Meezan Bank careers portal. The last date to apply is May 6, 2026. Only shortlisted candidates will be contacted for the recruitment process, and incomplete or late applications may not be entertained.

Managing day-to-day Multan Call Center operations, including inbound, outbound, and digital customer services,Ensuring SLA compliance, FCR targets, CSAT improvement, workforce optimization, and smooth IVR/call routing operations,Driving customer-centric services across the department,Leading and mentoring Team Leaders, Supervisors, and Call Center Agents,Implementing performance management systems, coaching plans, and succession planning,Ensuring compliance with SBP regulations, internal SOPs, audit requirements, data confidentiality standards, and business continuity plans,Driving technology adoption and process improvement initiatives,Coordinating with Head Office and internal stakeholders,Providing performance dashboards and operational reports,Leading cost optimization and process optimization initiatives,Monitoring KPIs, including service levels, CSAT/NPS, FCR, sales productivity, and staff engagement

Minimum Bachelor’s degree from an HEC recognized institute/university; Master’s degree preferred.,Qualification in Islamic Finance will be considered an added advantage.,Minimum 10+ years of relevant experience in Contact Center Operations, Customer Experience Management, and Banking Operations.,Strong understanding of contact center technologies.,Knowledge of service quality frameworks.,Expertise in workforce planning and operational efficiency.,Knowledge of Customer Experience best practices.,Understanding of Islamic Banking principles will be preferred.,Applicants must apply online through the official Meezan Bank careers portal.,Ensure all educational and experience details are correctly mentioned in the application.,Information provided in the application must be accurate and complete.,Applications must be submitted before May 6, 2026.

Meezan Bank is a private banking organization seeking to hire experienced and competent professionals. The bank is expanding its Operations Group with a focus on enhancing its Call Center services. Meezan Bank operates within a dynamic, customer-focused environment, valuing leadership and professional growth. The bank has a preference for candidates with Islamic banking knowledge and ensures compliance with SBP regulations and internal standards.